Alison Kastama, a communication manager with the San Francisco Public Utilities Commission (SFPUC) and Heather Pohl, a project manager at SFPUC for the Automated Water Meter Program, explain the initiatives behind the advanced metering infrastructure (AMI) program, the technology and tools used to educate customers on water usage reduction and the process to roll out AMI. This episode provides valuable tips for utilities thinking about AMI deployment!